Customer Success

Full Time
Remote
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Tags:
Intermediate
March 15, 2023

We're backed by expert parnters:

Key Responsibilities

  • Build and maintain strong relationships with customers and users and act as their primary point of contact.
  • Understand customer needs and provide guidance and support to ensure their success.
  • Develop and implement customer success strategies and best practices.
  • Collaborate with cross-functional teams to identify and resolve customer issues.
  • Monitor customer usage and proactively reach out to customers who may need additional support.
  • Analyze customer feedback and provide insights to improve our products and services.
  • Develop and maintain customer success metrics and reports.

Qualifications

  • Bachelor's degree in Business, Marketing or related field.
  • 3+ years of experience in customer success or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to think strategically.
  • Experience working with cross-functional teams.
  • Familiarity with customer success software and tools.
  • Passion for customer success and a strong customer service orientation.

If you are a self-starter who thrives in a fast-paced environment and is passionate about helping customers succeed, we encourage you to apply for this exciting opportunity.

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Shoot us a quick email about joining our team!

  • Submit Application Form
    ‍‍‍
    Give us a quick intro about your background
  • Include link to CV
    Please include a link to your LinkedIn or an online portfolio
  • We will reach out
    We will follow-up to schedule a short intro call.
Please apply via email with your CV to -->  
talent@newtrul.com
March 15, 2023
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